4 Facts About Heritage
Heritage is a plumbing, heating, cooling, and electric company that started in 1986, and services most of Southern New Hampshire and Northern Massachusetts. Read the points below to learn what makes us different, and why so many homeowners Just Call Heritage for their plumbing, heating, cooling, and electric needs.
1. We Work Within a Set of Values
Since Heritage is a family business, we are very particular about who we let join our family. We believe in order to effectively contribute to our community, every team member must conduct themselves according to a set of personal expectations.
Treat Others Like Family: No matter how much we grow, we never want to lose the love and care of our team and our customers that can only be found in a family business.
Take Personal Responsibility: Every Heritage tech feels personally responsible for the safety and comfort of your home, and will give 100% effort towards getting any problem solved.
Strive for Better: Our team members want to get better every day. We encourage this ambition by offering an in-house training facility, assistance in achieving advanced certifications, and on-going goal counseling.
Perform as a Professional: All team members must pass extensive drug screening, background checks, and cognitive testing before being employed by Heritage. Once on board, we perform with empathy, honesty, courtesy, cleanliness, thoroughness, and quality.
Give Back to Others: Our team members actively listen to and support both their fellow team members and our customers. We also engage in the community by participating in fundraisers, charities, awareness walks, and other events.
2. We Focus on Quality
There are certain ways that a home services company can “cut corners” in order to keep their prices low. This can include staffing unqualified/unlicensed technicians, neglecting to pull permits or schedule state safety inspections, using inferior products, and not having a dedicated customer service center to help customers. In order to achieve our goal of providing the highest quality service possible, we cannot engage in any of these actions. As a result, we provide better experiences and solutions to our customers.
3. We Want to Make You Happier
When a Heritage technician comes to your home, he will usually present multiple solutions to your problem. The first option will be whatever is necessary to get your problem solved based on function, safety, and legal requirements. After that, he may suggest other options based on your needs, experiences, and lifestyle. Homeowners often experience frustrating or uncomfortable conditions because they do not realize that a better solution exists. These special options are intended to customize your experience and make sure that you are as happy as possible by the end of our visit.
4. We Care About Our Team
One of the best testaments to a good company is happy employees, and we promise you’ll find that at Heritage. It’s no coincidence that the #1 thing our current customers rave about is the quality of our staff. But don’t take our word for it– click here to read the hundreds of 5-star reviews about them.
We offer plumbing, heating, and electrical repair services to residences in the NH and MA areas, including Manchester, Bedford, Concord, Merrimack, Nashua, Windham, Salem, and Londonderry. Quality service and products are backed by our Done Right Guarantee. Call for service or an estimate at 603-668-4438 (NH) | 978-252-4800 (MA)