What Our Customers are Saying

New Hampshire Reviews

New Hampshire Plumbing Reviews

“I was able to book my appointment on-line and received a call within 24 hours. Although I had to reschedule for a different day, they were very accommodating. I received a call from the office again on the day of and from the plumber 1/2 hour before he arrived. He was very polite, put covers over his shoes and quickly assessed the problem. He gave me a price before working. He did the job in about a half hour and did a total clean-up after. Heritage has a special membership program which saves money. I was so impressed and so happy to have someone I can rely on at last. No more “yellow page” or “phone a friend” searching. Definitely a 5 Star for this company.”

Sharon W, Rochester

“Chris did a great job of fixing my sump pump issue the first time many plumbers have had to come back more than once my only issue was they were anti pricey but I would still use them again. Thanks”

Meredith L, Strafford

“What a great group of talented folks work for Heritage! They are really the secret of your success! Prompt, courteous service and able to answer any and all questions. I am so glad my son saw your truck in our area and made the first contact. Very happy with the materials, workmanship and customer service!”

Dan C, Exeter

“Prompt and professional. Job done right (toilet replacement) by a veteran plumber. More expensive than small shop, but corporate approach is comforting and worth a few extra bucks.”

Susan H, Portsmouth

Keith was very efficient and friendly. He answered all of our questions and resolved/repaired problem with hot water, tub spout and fridge water line. We were very pleased with his service.

Cecilia P.

New Hampshire Heating Reviews

“The electrician, Todd, was very thorough and patient as he had to trouble shoot what was causing a particular circuit to keep shorting.”

Craig M, Manchester

Have worked with Heritage for the past 3 years and love them. Very professional and certain knows the business and the best products for our home.

Kristi P.

New Hampshire Cooling Reviews

“I was very satisfied with the repair. The plumber was on time, personable, and professional. I highly recommend Heritage Plumbing & Heating, Inc.”

Robert S, Salem

“Heritage did a great job. After accepting the quote they did the work immediately. That’s a first for anyone I’ve hired. I’ll be a repeat customer for sure.”

Michael D, Merrimack

These guys are rock stars. I needed a new boiler, quickly, and they came through big time. They were not the cheapest option; however, I have no doubt I spent my money with the right company for the long term. Every one of the FIVE guys I’ve met over the last week have been polite, professional, knowledgeable, and understood my situation. Today, Saturday, there were three of their trucks in my yard, and they knocked out the project with no issues. Highly recommend. And, to the owners, I commend you on the sense of professionalism you have instilled in your team. Great work.

Dave M.

New Hampshire Electric Reviews

“They seemed a little expensive, but I was very happy with their ability to get out to my house when I needed them (within 2 days for a non-emergency job), and Dave did very good quality work.”

Katrina D, Washington

“Their rates are quite high. The trade-off – repairs and replacement was done quickly, plumber was knowledgeable and and the work very high quality. I am pleased to have it done. HomeAdvisor should revamp the estimate to more reflect Heritage’s rates. HomeAdvisor estimate was $200-$490, actual cost was $954.”

Homeowner, Mlford

As always, very professional, courteous and knowledgeable. Heritage will get our repeat business. Thank you!

Lori M.

Massachusetts Reviews

Massachusetts Plumbing Reviews

Floyd arrived on time (important to me) and was very easy going. He gave me two options on my toilet. I opted to go with replacing a part which he went to the store and got for me.

Elizabeth R

Rich was dispatched to our home early this morning upon the realization that our washing machine’s waste-water exit pipe was clogged and back-flowing onto our washroom floor on the second floor. Needless to say that wasn’t a pleasant surprise in the pouring rain we were having. Roughly 30 minutes after calling their office, Rich arrived and put on booties to keep our home’s floor neat and clean amidst the work debris and the muck from the outside rainstorm!

There were also a few other minor issues which we had slated for some other time projects, but decided to address them at that time too with Rich since he was very knowledgeable. Rich worked with us to come up with a solution that was affordable as they offer financing, to our surprise!

After completion of the work, he took the opportunity to explain some things that he identified in our home such as water shut-offs etc, did a walk through inspection of the various items he fixed. The other thing that Rich did that was well ABOVE and beyond, was that he personally removed the sopping wet area rug the previous owners had in the home, so that it could dry out and wouldn’t mildew or mold and then wiped the linoleum floor that was beneath it clean with cleaner and hand dried it.

We couldn’t be happier with the work, the solutions, his professionalism, and his ability to come in slightly under the estimated costs of repairs (based on a few worst case projections) that he was able to avoid!

I would recommend Heritage and specifically Rich to anyone in the area.

Megan A

Arrived during specified appointment hours. Courteous, efficient and tidy.
Assessed the problem in a timely manner. Completed tasks he was asked
to complete. Gave pertinent information regarding the problem and readily informed
the homeowner of his limits in tackling certain tasks and what may be en-
tailed. Result was that we have hot water once again. Floyd also gave pertinent
tips on necessity of maintenance that could be performed here and what items
would be needed. Overall, very pleased.

Hilary R

Our water heater was dripping.  Zach from Heritage came and inspected it.  He gave professional advice about the options we have.  After thinking it through, I decided to replace.  Zach worked diligently and installed the new water heater the same day.  He answered well the questions I had regarding the new heater. I have hired these type of services before, but this experience was above and beyond.

Jay K

Massachusetts Heating Reviews

Mike installed a new boiler for me on 10/15/15 cant say enough about the awesome job he did. not to mention how neat he was. everything came out perfect the first time like they say you get what you pay for. and Mike is worth his weight in gold no question about it. I could not be happier with the whole experience with Mike and everybody else from Heritage that was involved. thanks again to Mike and all the guys.

Joseph M

My mother was having the vinyl floor in her kitchen replaced and needed the gas appliances disconnected. She uses Heritage to service her gas burners so she called them. Dave is the man they sent out. He was real friendly and explained everything that he was going to do for the money they were charging. When it was time to hook everything back up Dave came out again. This time we asked him about a leaky valve we had, he said he could take care of it that same day while he was there. That saved my mother the charge for another call, he even had the part on the truck. He kept everything neat and clean, a top notch man whose been at it a long time. I recommend this company very highly. Ed Jenkins

Edward J

AJ did an outstanding job of performing maintenance on our furnace and humidifier. In the process of performing the maintenance, he identified two components that would likely fail soon, quickly provided a reasonable estimate, and located and installed the parts. We can finish the winter with confidence in our HVAC system. AJ was very personable, friendly, and informative with what he found; making clear and concise recommendations as to what repair actions should be taken, why, and when. Thanks, AJ, for a job well done!

James H

Massachusetts Cooling Reviews

Our top floor A/C stopped working and we needed someone to come and take a look at it. After calling a few places we ended up making an appt with Heritage. Dan Parada was the technician who was sent for our service call. He is a very friendly person and was easy to talk to and work with. He explained me exactly what he was there for and what it would cost so for what type of activity (maintenance, repair etc). I told him what the issue was and he was able to find the problem very fast. He also used his knowledge of the system to find a very quick and “elegant” solution for my problem. I have 2 zones in the house connected to a damper and a control board with 3 available zones. One of the zones on the control board was not working and he just reconnected the faulty zone to the extra one on the board. It saved us ~1500$ – if we had to change the full board which he could have asked us to do. We never knew there was another zone that was not being used on that board. He also proceeded to find that there was no filter and added a filter. He also cleaned every thing and made some recommendations that i thought were reasonable. He never pushed us to get anything done which was nice. Over all a top class honest service engineer with a good work ethic and respect. I was very happy with his work.

Suresh N, Stoneham

Massachusetts Electric Reviews

Heritage employees are invariably very courteous and professional. Jason B. was no exception.

Stephen S

Great service.  They were very thorough and explained each step of the process when something different needed to be done.

R.M., Lexington

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