Had a great experience with Patrick upon our free estimation, so much so that when we decided to go with heritage plumbing and heating for our replacement generator we asked if he could please return to do the project. So he then returned with Eric, the technician and his apprentice, Dave, for the propane portion for the project. Everyone was knowledgeable and professional with walking us though the process while also maintaining COVID protocols and procedures. As for the receptionist she was also amazing in connecting us with the right people despite working remotely during a pandemic. The only thing was they needed to be reminded on was coming back to finish up one minor thing... but once contacted about it, a few weeks later, they were here the next day to take care of what had to be done. Overall, great experience and I would highly recommend them to anyone in need of the services they provide; whether it be neighbors, friends, family, or coworkers.