Our Customer Reviews & Testimonials
Rich did a great job on time, very neat, and successful repair in short order. Glad I called, very professional and friendly, will call again.
Jason was very informative and helpful. He made it a good experience. The service was quick and wel done. I look forward to working with Heritage again. Thank you
The guys are always knowledgeable and friendly. Ee feel comfortable with them in our house.
Dustin stopped by the house today and we had multiple issues that needed to be addressed. He handled everything in stride and with a friendly demeanor. He did great work fixing two leaking pipes, and replacing both the bathroom and kitchen faucets as ...well as servicing our water tank. He did what he could to find economical options for us and I felt like he actually cared about our situation. Heritage does great work and Dustin is an asset to the company. I highly recommend them and am satisfied with the service.
We love everyone at Heritage! All the staff members are always friendly, quick, and informative. Keep up the amazing work! We’re looking forward to using Heritage for all of our plumbing and heating needs 🙂
The technician arrived 1-1/2 hours after we called. It was determined we needed a new water heater. The technician was professional, friendly, helpful & courteous. Another technician delivered the new water heater while our tech prepared the plumbing ...& several hours later we were up & running. The installation was very professional. We would not hesitate to contact Heritage again
Tom showed up when he said he would, quickly evaluated the situation and gave me a quote both in cost and in time. We had a situation that was substantial in cost and he informed me that Heritage could accept many different forms of payment and terms. ...Tom was very polite, professional and proficient. He finished the job earlier than expected and less expensive than the original quote. The entire experience, minus the problem with my furnace, was a true pleasure. I would recommend Heritage to anyone.
Had a leaking water heater and called up Heritage. I was not a previous customer but they offered me a prompt appointment to come out for service. The tech arrived on time and was very courteous, professional and knowledgeable. Within a half hour he had ...fully diagnosed my issue, provided me with an estimate and had all the required parts to get the work done. An hour later and all the repairs where done, a walk through of what had happened was presented and I was back up and running. Outstanding service. Highly recommended.
About a week ago we called Heritage and scheduled an oil boiler cleaning. The tech, Tom, came out to the house just as I was leaving for work so I showed him the boiler and then left. I noticed he did not have "booties" on, but I assumed that he was ...just looking at the job and would put them on after he got his tools. We have carpet less than a month old! He dealt with my wife and gave her some exorbitant estimates regarding things he found wrong with our boiler. Mind you, we get our boiler serviced yearly and I had not heard these issues before AND I think Heritage had done it in the past. When my wife called me on speakerphone I listened, but politely asked for a written estimate and not just the IPAD he was showing my wife. The day after the boiler was serviced I was in the basement and noticed a kerosene smell. I investigated and noticed a leak at the filter connection on the boiler. There was oil leaking onto our mats and our floor. When I called Heritage to explain about the leak they said they could have someone out the next day. I asked if I could e-mail a picture of the leak and the young lady said no as no one would look at it... This morning Tom arrived on time. When I opened the door he just made his way right towards the basement. When he got to the stairs I asked him if he would be putting on booties because it was new carpet. He said no because he had new sneakers. Honestly, I did not know how to act after that as most companies I have used put on booties. When he got to the boiler, I pointed out the leak. He did not make any apologies, but instead made excuses about my system. I told him I have lived in this house for 11 years and never had a problem after service. He tightened the connections and put down a rag and left. On his way out he told me there would be no charge. When he was gone, my wife said she could not believe his demeanor and that he was not even friendly, never mind sorry. I was glad to hear she saw it too. In the end he left a oil soaked rag in my house. The cement floor was just barely wiped up and the floor mats were just left there. This was one of the worst service experiences I have encountered. I will be filing a Better Business Bureau complaint. I would say "Just DON'T call Heritage"!!!
Rich keeps problem solving till the problem is fixed .Then he will help you find a permanent long time fix After he installed the toilet he siliconed the toilet then he wiped down the floor so not dirt would get on the silicone.YES he wiped down the ...floor. You can not ask for more profesionalism.
Steven R was awesome, would recommend highly!
Our electrician was punctual, tidy, patient, and thorough. Would definitely recommend.
All positives! Mike Dinsmore came on time. He was very polite, professional and did a great job. He explained everything he had just done after checking the boiler. I have always been pleased with the service from Heritage and I can always count ...on them. I recommend them highly!
I was very satisfied with the customer service throughout the whole process. The tech (Bob) did a great job explaining everything and his work was excellent. Honestly, I found the cost to be a little pricey, but they did a great job and got me back up ...and running.
Both plumber and electricians were fantastic! Thank you,
We have had nothing but pleasant experiences with Heritage. Our first time with them was when our furnace died one day before we were set to leave for our honeymoon. They were the only company to respond ASAP and assured us every step of the way that ...everything will be fine. We hired them for two other home improvement projects and they were amazing both times. Cannot reccomend them enough... friendly, professional, and their handiwork is unmatched. Will use them over and over again in the future!
Derek was knowledgeable, very helpful with suggestions, efficient in his use of time, and left the job site very clean. What else can you ask for in a plumber? Would request him by name for any plumbing project or repair.
I went online to get find a plumber, Heritage reached out to me, and within 2 hrs..my kitchen sink was completely fixed, by a very kind, and professional man, Mike... Thanks so much !!
I needed some electrical work done and Adam from Heritage was amazing. He listened to all my concerns and told me what was needed to do the job. He was able to set up my house for a portable generator, fix my basement so I could turn off my lights and ...not my freezers. He put my sump pump and uv light filter for my well on their own circuits. Most importantly he was able to move my light switch for my back lights from the opposite end of the house to the back door. I was so impressed with the company and how dedicated they are to their customers. They go the extra mile to make sure you are happy with all their services.
Excellent work, really well done.
very professional explained everything thorough very pleasant
Sam K. Was superb. He was articulate and explained what he was doing today and what I should plan on in the future. I am reconsidering signing up for HAM, based on his recommendation.
The rep was friendly and explained everything. And the service was prompt.
Dustin was very polite, helpful and knowledgeable. He fixed our issue right away! Thank you 😊
Excellent experience from first call to problem resolution. Matt was very competent, knowledgeable, and professional. We would give Heritage plumbing services the highest recommendation.
For the time the plumber took to fix the problem (35 min) and the cost of the parts (I checked prices for the parts that were used), I thought the charge was way too excessive. I won't be calling Heritage again
TERRIBLE customer service and complete lack of empathy. I had a couple of water heaters that stopped working. I called Heritage to come and investigate the issue. The scheduling person informed me that as long as I was available after the investigation ...that they would call me to discuss options. On the day of the appointment the technician called me and left a voicemail that said he would pull over for 5 to allow me to call back. I called back immediately which was not answered. The technician cancelled the appointment. When I called the office asking why, the explanation about the process was completely different than what the initial person told me. The person then informed me that they could not get out again for two days. No empathy at all, terrible experience and I will Never call these people for anything again and I would not recommend them to anyone.
Plumbing service was good, plumber laid all of our options out for us clearly and was very informative.
Derek was awesome! Super fast! We had an emergency and he was there within an hour. Got it fixed and it looks great. We will request him in the future again
Horrible company!!!! We wanted to service our furnace before winter, have been a loyal customer for the past 5 years, we called in September (which granted is a little late) but they couldn’t get us in until February?????!? So we go with it, then comes ...the day for our servicing and since me and my wife work m-f 7-5 I had to take the day off to meet the technician between 1-4pm which they texted a reminder the day before. I waited all day for them but they never showed up. I called them and they claim they called to say they couldn’t make it, but neither me nor my wife received ANY messages. When I complained that it shouldn’t have taken this long to get service in the first place they said they have repeatedly tried to reschedule to an earlier date which is a flat out lie! We never received any calls from them......honey, don’t call heritage!
Top Shelf Co !
Plumbing specialist was very professional and knowlegable. Service was prompt.
Matt came out for a plumbing issue and was great! Perfect guy for the job!
UPDATE: we decided to move forward with this project and are very pleased with the outcome. Both Jason and Justin completed the work in a very professional manner and we now have 'instant' hot water at our kitchen sink. They were both a pleasure to ...work with. I will use Heritage on my future needs. We had Heritage come out to our home to provide a quote on installing an electric on-demand water heater. Both Jason and Justin were very thorough, professional, and creative in terms of different options. They were very respectful and a pleasure to work with. While the work was more than we anticipated, we'll certainly use Heritage if we decide to move forward with this project. Thanks Jason and Justin.
Wow just incredible services! We needed plumbing, heating, cooling and electrical work at our new home and the Heritage Team from scheduling through all technicians were so knowledgeable, fast and very pleasant. This is truly a reliable company who can ...provide great services.
The first plumber arrived promptly as he said he would. He was very friendly, polite and went right to work trying to solve the backup in my septic system. After about 20 minutes, I was told that he had to call in a second man to clear out the septic ...line. The second man arrived sooner than expected and between the 2 plumbers they solved the problem fairly quickly. Both of them were friendly, polite and very helpful. I was told that wet wipes are not to be flushed any longer as they added to the problem. I will need to have them back when it is warmer to correct the problem on a more permanent basis and I will do that.
Didn’t expect the final cost to be so high ! However, the workmanship ,quality of materials Used , the attention paid to detail from the employees on the phone to the service staff , was polite and reassuring that I chose the right company to do the ...project.
Our technician and his apprentice were extremely knowledgeable, personable, and helpful. I would confidently recommend them to anyone in need of electrical expertise, because they bring it!
Mike was very personable and did excellent work. We're very happy with the work that was done.
This company's pricing is abusive. They charge more per hour than cardiac surgeons.
Had an emergent issue and they responded so quickly!! Thank you
My experience with the Heritage Plumbing division was not what I was expected. I was scheduled for an appointment between 10 am-1 pm. I received a call around 10 am the day of the visit letting me know I was next on the list and would receive a call when ...the technician was on his way. I received a call at 1:15 pm from the technician saying he was about 30 minutes away. The technician showed up around 1:45 pm and was very friendly and pleasant. While going over the concerns for my home, the technician struggled to give me definitive answers for what was causing my problems and what could fix it. The technician offered possible solutions and pricing but could not guarantee anything he did would fix the problems. In the end, I chose to have him try to help me clear out some back up from my dishwasher to get it to work properly. For a charge of $189.00, the technician removed the clear rubber hose with the visible back-up in it, cleared it out with his vacuum, reattached it to its spot under the sink, and said that should hopefully fix the problem but he could not guarantee it because he could not see what had caused the issue.
Arrived early, had all the parts required, reflected knowledgeable had a plan for completing the work within time constraints; as well as neat, clean and respectful of our home and possessions. Good job and excellent work! Thanks!!!!
After 2 or 3 years of using Heritage for repairs or replacement, this past repair work was the last.Iam going on 73 soon and I dont like to be taken , any more. being handicap and on a fixed income and pleased with the work i had done last year ,I was ...very satisfied so me and my wife decided to call you. our toilet tank flushing valve needed to be changed. a 27 to $30 at lowes flushing valve and install cost us $ 355.50 ,
I am so impressed with the installation of my whole house water system. I could not be happier. Chris Hadley did a truly amazing job. His pride in his workmanship shines through for sure. Definitely an asset to your company! I will recommend Chris and ...Heritage in a heartbeat, without any hesitation.
I had kitchen faucet replaced. The service tech was thorough and courteous. The job was done quickly and correctly. The only thing I wasn’t happy with was being charged over $400 for a job that took less than an hour. A reasonable price would have ...been about half.
Our furnace stopped working on February 4th and Heritage was able to have a HVAC technician out to us by 6:00 am the following morning (I chose to avoid the emergency service fee, or else they would've been out that night). Bernie called me 20 minutes ...prior to arriving and got straight to work. He was SUPER helpful and was able to explain everything he was doing. He immediately fixed the problem and made sure everything else was working properly, all while answering every question I had. This first experience was amazing. I will be using Heritage from here on out. Thank you Bernie and Heritage for making us feel like a priority.
I was impressed with the effort our technician took to keep our home clean while working with booties on his feet and using bags in which to place refuse. Sam was on schedule and took the time to explain what was causing the trouble and what our options ...were in which to treat it. The options were clearly explained and the path to take was completely our own choice with no pressure. As our home ages, we see other repairs that will be needed in the near future and we will have recourse to Heritage. Well done!
The team of installers did an outstanding job. They kept me informed every step of the way and I couldn't be more pleased with the outcome.
To whom is May Concern I can’t say enough about Todd Bressette and Sabrina, his apprentice. The Electrical work was done with such professionalism and proficientcy. Sabrina is fortunate to be under Todd’s tutorlage. He explained what he was doing ...in detail and let her participate hands-on. I will definitely recommend your company. Workmanship is superb. I really appreciated a returned call the same day. Thanks again for great work!
The workmanship was excellent and Sam was very professional and really just a very nice guy. All three stars are for him. Bottom line I won't call this company for service again because I can't afford them. I initially thought my main line coming off ...the well had ruptured where it enters the foundation but that turned out to be incorrect (I'm not a plumber and also not much of a DIYer at all). But one of my toilet stop valves had corroded and was dripping so that part was replaced. Per the company standard, Sam offered me quite a few other services that I probably need somewhere down the road but were not urgent today. So the install/replacement of the stop valve (approx. $10 part) and the water supply line (also approx. $10 part) cost me $493, after the veteran's discount they offer, which I was grateful for. My pockets just aren't deep enough for that pricing. Sorry Heritage.
Jason was punctual, personable, and professional. He surveyed my situation then gave me options as to correcting the problem. He explained the process then went right to work --- left the area clean and ready to put it back together. He did all that I ...expect from an organization/rep that I hire, but is rarely delivered. Am pleased. PS - Was surprised by the price, but then I haven't hired anyone in the trades for some time.
Sometimes you learn from your mistake. My mistake was to hire Heritage plumbing for the 2nd time. I liked their service the first time I called them. The price was fair and quality was good when I hired them for the first time for a toilet drain fix. ... Second time, I called them to fix a garbage disposal leak. I was on the phone when the technician Chris gave me the quote to fix the issue. For a Badger 1/3hp garbage disposal( $99 @ home depot) he wanted $679. Don't know how companies can rip off people like this. They lost a customer and my trust. Instead of hiring them, I called another company, but lost the $89 inspection fee. If my math is right, $679 loss is more than a $89 loss.
The only guy I call for a toilet problem is Gary.
The service technician Bob was fantastic. Extremely Knowledgeable about all facets of heating and hot water systems. He installed a humidifier on our heating system and a valve on our hot water tank and did a beautiful job. This is the second time we ...have commissioned Heritage to to do work for us ( the first time was installing central air). We couldn't be happier with the professional service. Thank you
While plumbing is always very expensive I have to thank Michael at Heritage. He figured out where a leak was coming from in less than 10 minutes that 2 others could not find and said there was not a plumbing issue! Thank you!
Prompt and super service, plumbers thinking outside of the box! I now have a working claw foot tub and a working shower!!!!!!!!! ! Everyone who has worked in my basement have loved dogs and it really makes a difference having them being so easy coming ...through the house and not being bothered by the 4 legged shadow.
Richard did a great job replacing my dryer vent line and hooking my gas dryer back up overcoming several major challenges to bring it all back up tp code.
Great job by Matt changing out my hot water heater!
I was very impressed by this company. The electrician (Matt B) who came to the house was very professional and knowledgeable. He was able to find out what was wrong with my heating system and he even fixed it the same day! The price wasn’t too bad ...either! Thank you Heritage for keeping us warm this winter!
Always the best work, always the best service.
Bob knew our problem right away and fixed it quickly. He also installed a nest thermostat. I would have given him 5 stars if we didn’t have to call heritage later in the day because it was not working. Turned out to be an easy fix. Furnace and nest are ...working fine now
Matt Smith was the plumber who serviced our water heater. He gave us all the information we needed to make a decision on what was beneficial to meet our needs. The work was excellent. The area was cleaned. He was very courteous and worked efficiently. We ...have used Heritage for several years and will continue using your company.
Service was efficient and well done. Techs were very personable, suggestions to improve performance were made and implemented. Could not be more pleased.
Great customer service. The plumber was very accommodating, flexible and personable. Also good quality work.
Timely response on a weekend and fixed our problem. Courteous and knowledgeable staff. Definitely will call them again
Heritage recently did extensive electrical work over a two-day period. Later, it replaced a kitchen faucet, including exit plumbing. In both cases, additional small jobs were done gratis and cheerfully. Still later, they repaired a leaking sewer line and ...hardware on a bathroom sink. I can't shake the notion that their prices are too high, but maybe not if one, as I do, has confidence in their work
The service people arrived promptly to our water heater not working. They installed a new one, with efficiency and attention to our needs.
I needed a hot tub hock up, the job seemed simple, but as soon as Matt started the work, it appears that the location of the underground power cable was though to access, then was too short to reach the hot tub power board. Matt found the best solution ...to the problem and worked diligently to get the tub running. I was very happy to get the tub working and glad i hired Heritage. Thanks Matt for a great Job.
Heritage came out late at night when our hot water heater went and had us up and running again within a couple of hours. They did a great job.
love the service and friendliness of the service staff
I needed a electriction, and heritage was promont to arrive very professional, they did a very good job, but they are just too expensive , If i had more time away from work i would have hired someone else, not because of the quality of the people or the ...work they did , it is the cost of their services
Great service and technician was pleasant and experienced. Would definitely call them again
Great customer service very professional.The techs and sales people are friendly and informative.We are very satisfied with all the work they’ve done for us.