Our Customer Reviews & Testimonials
Plumbing service was good, plumber laid all of our options out for us clearly and was very informative.
Derek was awesome! Super fast! We had an emergency and he was there within an hour. Got it fixed and it looks great. We will request him in the future again
Rich keeps problem solving till the problem is fixed .Then he will help you find a permanent long time fix
Horrible company!!!! We wanted to service our furnace before winter, have been a loyal customer for the past 5 years, we called in September (which granted is a little late) but they couldn’t get us in until February?????!? So we go with it, then comes ...the day for our servicing and since me and my wife work m-f 7-5 I had to take the day off to meet the technician between 1-4pm which they texted a reminder the day before. I waited all day for them but they never showed up. I called them and they claim they called to say they couldn’t make it, but neither me nor my wife received ANY messages. When I complained that it shouldn’t have taken this long to get service in the first place they said they have repeatedly tried to reschedule to an earlier date which is a flat out lie! We never received any calls from them......honey, don’t call heritage!
Top Shelf Co !
Plumbing specialist was very professional and knowlegable. Service was prompt.
Matt came out for a plumbing issue and was great! Perfect guy for the job!
UPDATE: we decided to move forward with this project and are very pleased with the outcome. Both Jason and Justin completed the work in a very professional manner and we now have 'instant' hot water at our kitchen sink. They were both a pleasure to ...work with. I will use Heritage on my future needs. We had Heritage come out to our home to provide a quote on installing an electric on-demand water heater. Both Jason and Justin were very thorough, professional, and creative in terms of different options. They were very respectful and a pleasure to work with. While the work was more than we anticipated, we'll certainly use Heritage if we decide to move forward with this project. Thanks Jason and Justin.
Wow just incredible services! We needed plumbing, heating, cooling and electrical work at our new home and the Heritage Team from scheduling through all technicians were so knowledgeable, fast and very pleasant. This is truly a reliable company who can ...provide great services.
The first plumber arrived promptly as he said he would. He was very friendly, polite and went right to work trying to solve the backup in my septic system. After about 20 minutes, I was told that he had to call in a second man to clear out the septic ...line. The second man arrived sooner than expected and between the 2 plumbers they solved the problem fairly quickly. Both of them were friendly, polite and very helpful. I was told that wet wipes are not to be flushed any longer as they added to the problem. I will need to have them back when it is warmer to correct the problem on a more permanent basis and I will do that.
Didn’t expect the final cost to be so high ! However, the workmanship ,quality of materials Used , the attention paid to detail from the employees on the phone to the service staff , was polite and reassuring that I chose the right company to do the ...project.
Our technician and his apprentice were extremely knowledgeable, personable, and helpful. I would confidently recommend them to anyone in need of electrical expertise, because they bring it!
Mike was very personable and did excellent work. We're very happy with the work that was done.
This company's pricing is abusive. They charge more per hour than cardiac surgeons.
Had an emergent issue and they responded so quickly!! Thank you
My experience with the Heritage Plumbing division was not what I was expected. I was scheduled for an appointment between 10 am-1 pm. I received a call around 10 am the day of the visit letting me know I was next on the list and would receive a call when ...the technician was on his way. I received a call at 1:15 pm from the technician saying he was about 30 minutes away. The technician showed up around 1:45 pm and was very friendly and pleasant. While going over the concerns for my home, the technician struggled to give me definitive answers for what was causing my problems and what could fix it. The technician offered possible solutions and pricing but could not guarantee anything he did would fix the problems. In the end, I chose to have him try to help me clear out some back up from my dishwasher to get it to work properly. For a charge of $189.00, the technician removed the clear rubber hose with the visible back-up in it, cleared it out with his vacuum, reattached it to its spot under the sink, and said that should hopefully fix the problem but he could not guarantee it because he could not see what had caused the issue.
Arrived early, had all the parts required, reflected knowledgeable had a plan for completing the work within time constraints; as well as neat, clean and respectful of our home and possessions. Good job and excellent work! Thanks!!!!
After 2 or 3 years of using Heritage for repairs or replacement, this past repair work was the last.Iam going on 73 soon and I dont like to be taken , any more. being handicap and on a fixed income and pleased with the work i had done last year ,I was ...very satisfied so me and my wife decided to call you. our toilet tank flushing valve needed to be changed. a 27 to $30 at lowes flushing valve and install cost us $ 355.50 ,
I am so impressed with the installation of my whole house water system. I could not be happier. Chris Hadley did a truly amazing job. His pride in his workmanship shines through for sure. Definitely an asset to your company! I will recommend Chris and ...Heritage in a heartbeat, without any hesitation.
I had kitchen faucet replaced. The service tech was thorough and courteous. The job was done quickly and correctly. The only thing I wasn’t happy with was being charged over $400 for a job that took less than an hour. A reasonable price would have ...been about half.
Our furnace stopped working on February 4th and Heritage was able to have a HVAC technician out to us by 6:00 am the following morning (I chose to avoid the emergency service fee, or else they would've been out that night). Bernie called me 20 minutes ...prior to arriving and got straight to work. He was SUPER helpful and was able to explain everything he was doing. He immediately fixed the problem and made sure everything else was working properly, all while answering every question I had. This first experience was amazing. I will be using Heritage from here on out. Thank you Bernie and Heritage for making us feel like a priority.
I was impressed with the effort our technician took to keep our home clean while working with booties on his feet and using bags in which to place refuse. Sam was on schedule and took the time to explain what was causing the trouble and what our options ...were in which to treat it. The options were clearly explained and the path to take was completely our own choice with no pressure. As our home ages, we see other repairs that will be needed in the near future and we will have recourse to Heritage. Well done!
The team of installers did an outstanding job. They kept me informed every step of the way and I couldn't be more pleased with the outcome.
To whom is May Concern I can’t say enough about Todd Bressette and Sabrina, his apprentice. The Electrical work was done with such professionalism and proficientcy. Sabrina is fortunate to be under Todd’s tutorlage. He explained what he was doing ...in detail and let her participate hands-on. I will definitely recommend your company. Workmanship is superb. I really appreciated a returned call the same day. Thanks again for great work!
The workmanship was excellent and Sam was very professional and really just a very nice guy. All three stars are for him. Bottom line I won't call this company for service again because I can't afford them. I initially thought my main line coming off ...the well had ruptured where it enters the foundation but that turned out to be incorrect (I'm not a plumber and also not much of a DIYer at all). But one of my toilet stop valves had corroded and was dripping so that part was replaced. Per the company standard, Sam offered me quite a few other services that I probably need somewhere down the road but were not urgent today. So the install/replacement of the stop valve (approx. $10 part) and the water supply line (also approx. $10 part) cost me $493, after the veteran's discount they offer, which I was grateful for. My pockets just aren't deep enough for that pricing. Sorry Heritage.
Jason was punctual, personable, and professional. He surveyed my situation then gave me options as to correcting the problem. He explained the process then went right to work --- left the area clean and ready to put it back together. He did all that I ...expect from an organization/rep that I hire, but is rarely delivered. Am pleased. PS - Was surprised by the price, but then I haven't hired anyone in the trades for some time.
Sometimes you learn from your mistake. My mistake was to hire Heritage plumbing for the 2nd time. I liked their service the first time I called them. The price was fair and quality was good when I hired them for the first time for a toilet drain fix. ... Second time, I called them to fix a garbage disposal leak. I was on the phone when the technician Chris gave me the quote to fix the issue. For a Badger 1/3hp garbage disposal( $99 @ home depot) he wanted $679. Don't know how companies can rip off people like this. They lost a customer and my trust. Instead of hiring them, I called another company, but lost the $89 inspection fee. If my math is right, $679 loss is more than a $89 loss.
The only guy I call for a toilet problem is Gary.
The service technician Bob was fantastic. Extremely Knowledgeable about all facets of heating and hot water systems. He installed a humidifier on our heating system and a valve on our hot water tank and did a beautiful job. This is the second time we ...have commissioned Heritage to to do work for us ( the first time was installing central air). We couldn't be happier with the professional service. Thank you
While plumbing is always very expensive I have to thank Michael at Heritage. He figured out where a leak was coming from in less than 10 minutes that 2 others could not find and said there was not a plumbing issue! Thank you!
Prompt and super service, plumbers thinking outside of the box! I now have a working claw foot tub and a working shower!!!!!!!!! ! Everyone who has worked in my basement have loved dogs and it really makes a difference having them being so easy coming ...through the house and not being bothered by the 4 legged shadow.
Richard did a great job replacing my dryer vent line and hooking my gas dryer back up overcoming several major challenges to bring it all back up tp code.
Great job by Matt changing out my hot water heater!
I was very impressed by this company. The electrician (Matt B) who came to the house was very professional and knowledgeable. He was able to find out what was wrong with my heating system and he even fixed it the same day! The price wasn’t too bad ...either! Thank you Heritage for keeping us warm this winter!
Always the best work, always the best service.
Bob knew our problem right away and fixed it quickly. He also installed a nest thermostat. I would have given him 5 stars if we didn’t have to call heritage later in the day because it was not working. Turned out to be an easy fix. Furnace and nest are ...working fine now
Matt Smith was the plumber who serviced our water heater. He gave us all the information we needed to make a decision on what was beneficial to meet our needs. The work was excellent. The area was cleaned. He was very courteous and worked efficiently. We ...have used Heritage for several years and will continue using your company.
Service was efficient and well done. Techs were very personable, suggestions to improve performance were made and implemented. Could not be more pleased.
Great customer service. The plumber was very accommodating, flexible and personable. Also good quality work.
Timely response on a weekend and fixed our problem. Courteous and knowledgeable staff. Definitely will call them again
Heritage recently did extensive electrical work over a two-day period. Later, it replaced a kitchen faucet, including exit plumbing. In both cases, additional small jobs were done gratis and cheerfully. Still later, they repaired a leaking sewer line and ...hardware on a bathroom sink. I can't shake the notion that their prices are too high, but maybe not if one, as I do, has confidence in their work
The service people arrived promptly to our water heater not working. They installed a new one, with efficiency and attention to our needs.
I needed a hot tub hock up, the job seemed simple, but as soon as Matt started the work, it appears that the location of the underground power cable was though to access, then was too short to reach the hot tub power board. Matt found the best solution ...to the problem and worked diligently to get the tub running. I was very happy to get the tub working and glad i hired Heritage. Thanks Matt for a great Job.
Heritage came out late at night when our hot water heater went and had us up and running again within a couple of hours. They did a great job.
love the service and friendliness of the service staff
I needed a electriction, and heritage was promont to arrive very professional, they did a very good job, but they are just too expensive , If i had more time away from work i would have hired someone else, not because of the quality of the people or the ...work they did , it is the cost of their services
Great service and technician was pleasant and experienced. Would definitely call them again
Great customer service very professional.The techs and sales people are friendly and informative.We are very satisfied with all the work they’ve done for us.
Very quick and good service !
Heritage, technician, Andy was professionally knowledgeable and courteous.
They want to charge 640.00 to replace two air valves that cost about 8 dollars each. Ridiculous
technicians are always great and very knowledgeable but repaid prices do seem on the high side
Not only did they come to my house 1 hour after I called, Todd was able to figure out the problem and fix it within 2 hours. He not only was able to fix the electrical issue, he also saw I was having a bad day and did everything he could to help fix that ...on his end and still called me after the job was done to inform me of a promotion that would very much benefit me. I can't thank Todd and the others at Heritage enough for helping me. I needed just one thing to go right and they delivered. I will definitely be using them in the future and will recommend them to anyone that asks!!
Prompt, professional and friendly service. Couldn't be happier!
When our boiler quit and we had no heat the service person, Bob, was here within an hour or so. He got it up and running and explained to us what was going on - excellent service.
Absolutely thrilled with the service we received with Heritage! Jason was prompt, courteous, clean and thorough. He examined our system from top to bottom to diagnose our low water pressure issue as well as identifying areas where we could fix ...additional nuisance issues. Heritage was the third plumber to come out for our issue and the only one to deliver results. I am confident that the service we received was the right solution for us and I am comfortable with the rates charged. Pleased to have a go to provider for future repair needs.
Rich came in...fixed the problem and plenty of explanations. good for me to know
Very good service. Bob did a wonderful job and gave information at every turn to help me understand my boiler and possible upgrades.
My hot water tank and well pump tank sprang a leak at the same time. Made a frantic call to Heritage Monday morning and within 30 minutes the technician arrived at my door. We discussed what needed to be done and I had a new tank for my well water and ...hot water by mid afternoon. Jason was very professional, pleasant and knowledgeable. He did an excellent job! Highly recommend Heritage.
Matt was incredibly helpful and patient, even though my issue was most likely user-caused. He carried the work promptly and explained the cost and reasons behind the work. He didn't overcharge me and overall was very helpful and open for any doubts I had ...or advice I needed. Great experience.
Excellent service highly recommended
Matt was efficient and professional
I typically really like Heritage and have found them to be reasonable in the past, however when they arrived today and charged me $500 to fix a leaky shower head I was less than impressed. It took the plumber about a half hour and then we were informed ...it is only guaranteed for 90 days. For $500 you would think they would guarantee their work longer. We will see how long it lasts, stay tuned!
Michael was very informative about the issues at our home. He also let me know about issues that may come about in the future.
Pricey, but very professional and do a top notch job. Sometimes you get what you pay for.
Heritage was responsive and timely. Jason was great about contacting me before arriving and giving an ETA. He was accommodating by helping resolve which tasks required immediacy. In addition, he's skilled, conscientious, knowledgeable and personable. ...Hands down, the service was great! TY, Jason.
The tech was excellent, going above and beyond to not only get us back up and running quickly but also making sure every detail was correct and the system optimized for peak performance.
As always, Heritage Plumbing provides top-notch service and know-how. Jason came out, in really nasty weather, as scheduled, and performed the job we had requested with professionalism. Thank you!
Fast, on time. Excellent job.
Leaking shower: This was excellent service for a very fair price! The technician was able to come out the same day and was very prompt! He was very nice and knowledgeable and didn’t try to up sell us on anything. Definitely using Heritage again in the ...future! Thank you so so much!
Very professional and fast service.
Yesterday, I had the experience to deal with Heritage for the first time. I bought my house from the previous owner about 4 years ago. The main house furnace, hot water, and garage furnace were all installed by Heritage at different times. Two days ...ago, we started to smell a bad odor in the house. We called a different HVAC company to check it first. They determined that the main furnace's propane pressure was low, and the propane was not burned correctly, causing soot in the fire exchanger. I called the propane company to report a leak. Propane company sent somebody over, and they determined that somebody installed the wrong gas pipe inside the house with a soft copper 5/8 pipe instead of 3/4 black iron pipe for over 100,000 BTU requirement. Also, the soft copper pipe was also bent, which narrowed the supply of gas even further. So essentially, the pipe was not installed correctly in the first place. The technician said that the sooting of the fire exchanger was an inevitable result. Then, I immediately called Heritage since they installed everything. They sent somebody called Nick to come over and check it yesterday. He came on time to check the issue, but there is only one good thing that came out of this. He spent a lot of time talking to his supervisor and basically told me that it is not their problem. They will usually only be responsible for the furnace and at most five feet of piping from the furnace. Nick said that they are an upscale company that never does work such as that. Yet, the bent pipe was about 6 feet away from the furnace which is within the visual range at a glance. Even if they didn't install the pipes, how can they install furnaces knowing that the piping was not done properly? The consequence could have been dire. Someone could have died. The whole time, Nick was trying to sell me another furnace while deflecting responsibilities. He kept trying to sell me some comfort consultants the last hour he was there. At different occasions, he was saying that he cannot prove that Heritage did not install the wrong pipe. Still, he strongly stated the whole time that Heritage did not do it to cause the furnace fire exchange soot. It is impossible that they would not have known about the wrong pipe issue, because they had to make a connection off the wrong pipe for the hot water heater and the main furnace. Since they installed the two furnaces and hot water tank in the house, it is reasonable to assume that they installed the pipe as well. Even if they did not install the piping, it is very unethical for them to install furnaces and hot water tanks since my family could have been poisoned with carbon monoxide or have the house blown up. Either Heritage really does not care (unethical) or their technicians are really incompetent (which makes one wonder about their professionalism). At the end of the day, the only thing that they did was try to sell their product, as opposed to finding a solution to the problem.
Derek was very good, explaining every thing as he went along. And any questions we had he answered quickly. He explained his recommendations & where to find the answers.
Your technician did a superb installing a new water heater and pressure release valve (I think that's what it's called). When e rhe inspected the old water heater he thoroughly explained the problems and alternatives. He also discussed financing which ...I chose to select. I would have him back in a minute! Several days later I required Heritage again, this time to repair a leaky faucet. The vanity had no shut off valves. The two technicians (don't have their names unfortunately) installed the proper valves. I know the vanity needs to be replaced at some point but this was the least expensive way to take care of the problem. I appreciated their solution. They also shoveled a portion of my driveway near where their van was parked.
The service tech was very professional and took care of everything! Very satisfied!
When we returned from an out of town trip to a home with no water and a likely frozen/burst pipe, we searched for an emergency plumber and Heritage's 1-800 number came up. We called at 7 pm on a Friday night and they had a plumber out the next day. He ...quickly diagnosed the burst pipe as part of our irrigation system and shut that component down getting the house fully operational within 15 minutes. We can defer the irrigation system repairs to Spring. He also quickly fixed a sink stopper problem that had been a nuisance. It was a great experience and we'll be using them again for sure. Also, the cost for an emergency weekend response was very reasonable.
I am so unbelievably happy with the service I received, I called Heritage for the first time after seeing a commercial on Tuesday, they gave me an appointment for the very next Saturday! Sam was our plumber and he got to the house right on time and he ...was so nice and patient explained everything to me and put up with all my questions and believe me I had ALLOT! I received a few options for each problem I was facing so I wasn't forced into just one option, he was fantastic, and fast didn't take long to diagnose and fix the issue and was very informative on other options.i will definitely be back again for plumbing and heating services !thanks Sam !
Excellent plumber. Very professional. Would hire again and recommend to friends.
I couldn't of had a better experience than what I had with Heritage Plumbing & Heating. The service was excellent, the person that showed up was wonderful, very kind and professional, went over everything with me once he looked the situation over, and ...gave me my options. I would recommend Heritage anytime. Thank you Heritage Plumbing & Heating.....