Our Customer Reviews & Testimonials
Bob the TECH eas outstanding He explained everything to our understanding
Tom and Erik replaced my Circuit Breaker Load Center and Meter Socket. They arrived on time did an excellent job. They really want out of there way to please me and it worked. Top notch job and the were on top of everything. I negotiated a price up ...front and they took care of everything to make sure everything was perfect. I know Heritage will stand by there work been a customer for over 10 years. Wasn’t cheap but for the experience and what I got it was a great value.
Very quick work. Clean, professional. Excellent service.
Quoted me $5k for a 50 gallon propane water heater replacement. This water heater cost about $500 new. A complete rip off and waste of time. AND I had to pay $89 for the service fee just to have them try to rip me off. Be careful. I've used Heritage ...in the past and had good service so not sure what happened this time around. UPDATE: Heritage did reimburse me the $89 service fee, which is great. I did get the water heater replaced by another company for $2k less than the Heritage quote. Everything is working great now.
Have had these folks to my place 3 times, with a 4th coming up. Sticking with them, as they are always on time, courteous, and answer all my questions..will continue with them!
I was very impressed with this company and the technician who came out. He even offered to hook up my new washer for me. I would highly recommend for any plumbing or heating needs.
Our mini-split was leaking water. Heritage was called at 8 AM and tech was at house fixing problem by noon. Always happy with service and help from Heritage. Joe was particularly friendly, courteous and quite kind when my problem was nothing more than a ...bug nest impeding the drainage of the unit. I would always continue to recommend Heritage for all your HVAC needs.
Installer was on time and did a great job. But installation cost me twice what the new toilets cost...a little pricey.
Zach is terrific!!! He is so very conscientious, knowledgeable and makes heating and air conditioning even understandable to us! Heritage is lucky to have him!
They do a thorough, very professional job. Hardly recommended.
The Heritage team to include initial contact representative, follow up dispatch coordinator and on-site technicians are very customer focused and professional. They strive to understand the customer's issue, schedule an appointment that is both timely ...and convenient for the customer, and meet all established commitments. They consistently communicate appointment status information, as well as, any "change" in technician arrival. The technicians are very professional in their diagnostic assessment of problem, clear in presenting their recommended solution (offer optional solutions when more than one would solve issue) and complete work in a very thorough manner. All estimate, statement of work and billing statement documents are clearly explained and efficiently executed electronically with follow-up documents provided to customer email. I spent my career in customer contact professions and believe that the Heritage team/organization provides exceptional customer focused service. Heritage is my "go-to" partner for all my Plumbing, Heating, Cooling and Electric needs. Sean O'Reilly
Wonderful service reps. Professional. Mike just completed air-conditioned maintenance and installation of a uv light air purifying system.
Very professional Punctual Great communication Would absolutely use their services again
I called Heritage Plumbing to come and take a look at my outdoor hose spigot that was leaking. After inspecting it, he quoted me $529 to replace the spigot with a freeze proof version. My husband was not around and I'm not very knowledgeable with ...plumbing so I trusted his quote. The work itself did not take long at all and, after some research, I found out the cost for this spigot is $30-$40 at a local hardware store (which I'm sure they buy in bulk and get even better pricing than consumers). I am VERY disappointed with this company and will NEVER use them for any service again. I have never left a review on any company before, but I will be sure to have people stay away from this company when asked for plumbing recommendations.
Technician was very professional and knowledgeable. Explained what and why he was doing things. Enough said the service was good.
Transparent, reliable, friendly - we relax knowing that we can rely on their expertise and professionalism.
Very nice, professional and got all the little jobs done perfectly in one visit.
This is not the first time heritage did work for me.Their prompt ,the work is excellent,their tidy.Explained to me what had to be done I was satisfied as usual Sandra Lamirande 26cross
excellent experience. the man was very professional , efficient and courteous.
Andy was super professional, courteous , knowledgeable and punctual! Requesting him for future needs!
They were on time. Work was done quickly and efficiently. Very pleased with Heritage. Pleased for a second time!
They showed up early, where very professional and updated me along every step of the repair. Highly recommend.
Very professional and was good to keeping to the company's guidelines of a contact-less appointment. Was thorough and efficient.
Excellent and friendly. Justin came a day early, respected social distancing, and solved problems quickly and efficiently. I will definitely use them again.
I recently purchased a home and a few weeks after moving in my water tank was making a loud rattling noise. I had called Heritage and Will Martin was the plumbing technician to come out to my home. He immediately knew what the issue was and proceeded ...to answer every question I had about the water system and why I was having hot water issues etc. We agreed to replace the tank and pump and install a softener system and Will got right to work. Within 20 minutes him and another employee of Heritage were at my home replacing the water pump and tank. The job was done in a couple hours and the next day Will said he would come by to install the softener system. The following day Will showed up and immediately got to work after asking if I had anymore questions, which I did, and which he answered again with no problem. The system was installed successfully and he explained how to use it. Will's ability, professionalism and patience to answer all questions a new home owner had is what sold me on going with Heritage for my water system. Will is the perfect example of an excellent employee and job well done! I will absolutely be requesting Will come back to my home for any future needs from Heritage.
Brian was super! Got the job done right away, and was very accommodating. Thank you for superior service, and dealing with the unpleasantries of mice.
Great service and knowledgeable techs. Arrived on time and completed a thorough estimate. Justin was a pleasure to deal with and his expertise helped save us unnecessary work. Would recommend Heritage to all.
I have used Heritage in the past and am never disappointed. Jason was very responsive and professional. I appreciated how attentive he was to safety during the covid pandemic. Jason was thorough in taking care of my plumbing issues. I would highly ...recommend.
Zack was professional, explained everything to me in layman's terms, was polite, and worked many hours to try to get my furnace working. Need a new one and a salesperson is coming tomorrow.
Jerome was on time, professional and knowledgeable - very transparent - kept me informed.
I was able to communicate with the plumber from a remote location, review the work/repair options, discuss the cost to the repair options, authorise the work and pay for the repairs. Great Service !!!
Andy of Heritage did a great job, professional and efficient.
Heritage was great! They dealt with our emergency quickly and calmly, gave us options, listened to our concerns and addressed them. I will definitely call on them again if I need them!
Great experience from start to finish. Replaces our shower and hot water heater, went over payment options and never felt pressured. The final product came out looking great. Looking forward tonhavong more work done with Heritage. Had some bad ...experiences in the past and it was great to have our confidence restored. Thank you!
Sam is an amazing technician. He is very knowledgable personable and relatable. Highly recommended!
Very nice ,professional and helpful. Great service
we had central air installed yesterday in our home my wife and i were very pleased with the complete install from start to finish everyone was great from the office to the install team i would recommend them to anyone who is looking for central air
I've used Heritage for multiple services now for both my residential and commercial properties. Recently I used them for a farm kitchen sink, drain and faucet installation. We ran into some initial hurdles retrofitting the sink to the counter top and ...technician Rich was able to come up with a plan and execute it to make everything work. He was able to upgrade all the plumbing, even beneath the kitchen in our crawl-space. Rich was extremely nice and easy to work with. All the work was done by lunch.
Heritage is ALWAYS our go to plumbing company. They are most always here within hours of us calling. No matter where we go Heritage will be our plumbing company.
I have used Heritage twice now for plumbing work in my home. I will never call another plumber. The customer service starts with the person who answers the first phone call and doesn't end there. The crews that came out were friendly, professional and ...did great work. Both times they went above and beyond! Thank you Heritage!
Heritage showed up exactly when they promised and delivered a solution (broken pipe in shower) that was high quality and cost effective.
They answered the phone and arrived on time. Our plumber was Mike and he advised us of the most affordable way to proceed. He was polite, professional, and personable. Great company and outstanding service.
Did a great job but ridiculously expensive
Really great first experience with this team. It was easy to make an appointment, they showed up when they said they would and I found the technician to be super professional, honest and knowledgeable. I'll definitely call Heritage again.
Having used Heritage for various services (heating/air conditioning, plumbing) over many years, I've always been impressed with the quality of their work and professionalism. They stand behind all their work.
Also glad to see that there are (finally) younger people getting into the trades.
Chris got a good start identifying the issues and connecting me with Brizo (Delta). The replacement parts are on order. When they arrive we will contact Heritage to have them installed. Thank you.
Richard and I had Derek help us out on a few plumbing problems in our home. He was very efficient and went right to work wearing his mask the whole time. We were most impressed and grateful for the work he did for us. This is our third visit with ...Heritage and we definitely will use them again.
Rich was very attentive to our needs and efficiently completed all 5 tasks in one day! Very knowlegeable and when confronted by an unusual situation reseached until he became proficient with our unusual plumbing for the barn. Thank you Rich!
Sam came out for a maintenance visit on our 16 year old, NEVER been maintained water heater. He was excellent. Showed us how we were living on borrowed time with the heater and gave us 3 different estimates for options to replace. We chose the hybrid ...heater option, while more expensive, but will save us $ on our electric bill over time. He was very knowledgeable in connecting me with a finance company. When he came back to install the unit, Sam went over what he was doing, what we needed to know and cleaned up the work space. HeritagePHC&E, you have an excellent employee and a true asset to your team. Expertise, especially in the Covid era was much appreciated. Also love the fact that he is a fan of Tool and Pink Floyd!
Bernie and Matt were just AWESOME. I called on Monday and they were here on Wednesday and finished everything. Could not of asked for anything more. I would call them again.
Rich was extremely helpful in replacing our broken water heater. He spent a lot of time and energy to make sure we had hot water before he left. He worked past 10:00pm to get us up and running. We're are very grateful for all his hard work, and he should ...be recognized for his diligence. Thanks Heritage and thanks Rich.
Very professional staff... courteous and detail oriented. Excellent quality work at a fair price !
The mechanic got here and done within the time frame that I was given. Well done heritage. Justin I believe the mechanic's name was...I could be wrong.
Jason did a great job, wore booties at my request, and I really appreciate the 20% discount. I hope you might give a discount to Seniors on a regular basis, cause I'm gonna need it in a couple years when I get a new HW tank. And a very nice fellow, down ...to Earth, HUMAN !! Thanks, Jason !!
Tech Rich was courteous, thorough, and a pleasure.
I don’t know where to begin. What a terrible time I had just trying to get a copy of my water test which I paid $120.00 for and after 4 or more calls over 2 weeks time I still never got the report. Instead they told me I had hard water and high acid. ...They gave me a quote with 20% off at $4275.00 and set a date to install it. I asked for the type system and the brand name etc. It took calling and cancelling the install date to get them to finally send me the specs and what type system. Of course still no test data! I called Culligan water, a professional came out the next day, took a water test, looked at my water system. Within 6 hrs I got a email with water test, specs and brand of system and a complete explanation of what and why. All that in one day with a quote of $1800.00. Please beware!!
Richard was very professional. He explained what was going on with my leak and offered 3 different quotes. He was extremely neat and cleaned up after he completed the job. He took the time to thoroughly test his repairs and made sure everything was ...working perfectly. I give him a 10 and would want him back should I need a plumber in the future. Rena Catalanotti
Service was proficient , installation done in record time and did honor my request for specific product. Would recommend and will use this company for further repairs and installations.
Bernie Altair did an exceptional job today! I couldn’t be more pleased. He recognized right away that some mistakes had been made in the materials ordered for the job and he quickly made the corrections and made sure that the right oil tank was QUICKLY ...delivered. I felt like he was making sure the very best job was done, and I believe it was. Then, as we were closing up, he asked if there was anything else, and he helped to book & schedule a small plumbing job! You’ve got a real gem in Bernie! Thanks for the great service.
Wonderful experience with Jason and Heritage Plumbing, etc. Almost all our sinks, toilets, and tub were leaking. We were able to get an estimate within days and schedule the work within a week. Jason was very responsive to questions and was able to ...get the fixtures we wanted. He and his crew arrived on time and installed everything in one day instead of two as expected. Fine work, professionally done. Highly recommend.
I was stressed about having to do an emergency project, especially in light of the current pandemic. The Heritage crew was prompt, incredibly friendly, explained everything to me clearly, and finished on the low end of the range for both cost and time. ...They were also terrific about social distancing. I'm very glad I chose them to handle this repair.