Our Lifetime Warranty & Guarantees

Our Guarantees

When you call Heritage, you not only get our warranty benefits but also the peace of mind that you called the most reputable company in New Hampshire and Massachusetts.  Our family has been proudly and professionally serving our communities for over 32 years.  If you’re not completely happy with our services, tell us.  We’ll do what it takes to make things right.

Cleanliness

Our promise to you is other than the quality solutions we provide, there won’t be a trace that we were ever in your home!  Our expert technicians will arrive in clean uniforms, organized trucks, and shoe covers to ensure your home stays tidy.  We’ll leave making sure the work area is as clean as we found it.

Customer First Lifetime Warranty & Guarantees at Heritage

Courtesy

We conduct personality assessments, drug testing, and criminal background screening to ensure our employees provide you a pleasant and trustworthy experience.  We guarantee your technician will be competent, safe, respectful, and friendly.

Upfront Pricing

We’ll perform a complete assessment of your issue and provide you a firm quote – and we stick to it even if the job takes longer or requires additional parts.  You’ll never pay more than what was quoted – giving you the peace of mind to make an informed decision before any work is started.

On-Time Arrival

You will receive both a three-hour appointment window to expect your technician and a thirty-minute call ahead to notify you of their coming arrival. If your technician does not arrive on time or provide this call ahead, we will credit you $50 towards your service.

Problem Solved

Our solutions are always intended to be long-term solutions. If the work we do does not live up to the expectations promised, we will do everything we can to fix the issue at no cost to you.  Just Call Heritage – Problem Solved.

Heritage Techinician in front on truck
Jimmie Spillers
Jimmie Spillers 5.0

Sue & Bob Brusa
Sue & Bob Brusa 5.0

Laurie Chevalier
Laurie Chevalier 5.0

Found technician Bryan Holland very professional, very knowledgeable and trustworthy.

Arthur Arakelov
Arthur Arakelov 5.0

Nick Drost
Nick Drost 5.0

Jay Taylor
Jay Taylor 5.0

I’ve used Heritage a number of times for various jobs. They are always very responsive to my calls. They arrive when they tell me they will - calling in advance to confirm. They are professional when they walk through my door and take all appropriate ...Covid protocols you want them to. They perform the work in an efficient manner and they charge a fair price. In short, no surprises. What more can you ask for of a contractor? They cover HVAC, plumbing and electrical. And they are my 1st call when I need any of those services. If you’re looking for that solid “household team member”, look no further than Heritage.Read More...

Raymond Sears
Raymond Sears 5.0

Kevin Wrenn
Kevin Wrenn 5.0

Brenda Schadick
Brenda Schadick 5.0

Josh Seifert
Josh Seifert 5.0

The team at Heritage did an outstanding job. Our Water Heater tank blew and had water filling in our basement. The team immediately came (after hours) and helped get us back up and running. They were thorough in explaining each step and cost throughout ...the process. Will definitely work with Heritage moving forward and I highly recommend them.Read More...

Colleen Boyle
Colleen Boyle 5.0

Jeremy Dry
Jeremy Dry 5.0

Tom and Chris were incredibly friendly and professional. Really appreciated their approach to upgrading our thermostats. Very clean work, and followed all of their COVID protocols, greatly appreciated. Thanks gentlemen.

Joe Hen
Joe Hen 5.0

The installation crew was very thorough with their work, keeping the work areas clean especially in the carpeted areas. The outside work areas are very well laid out and are sharp looking. The lead technician was very good at keeping me up to date on ...the progress and was great at explaining the operation and cleaning the wall units. So I am very happy I chose Heritage for my AC installation. Job well done Heritage Crew. Thanks J. HRead More...

Katy Guidi
Katy Guidi 5.0

Installed a generator. I did not know the first thing about the process. Explained everything so I could understand in simpler terms. Was kind and professional. Wore a mask and was very clean and efficient. All calls returned in minutes when first ...setting things up. Excellence service. Would use this company again.Read More...

Lori B
Lori B 5.0

Extremely professional conduct throughout. Took the time to explain and educate prior to making recommendations. Timely and efficient communication. Very satisfied.

Pam Hall
Pam Hall 4.0

Laureen Greeb
Laureen Greeb 5.0

The technician is very courteous and professional he really put my mind at ease as he explained the problem Very pleased This was a callback situation.

Tom Conlon
Tom Conlon 5.0

Quality work, very professional and accommodating

Jessica Delaney
Jessica Delaney 5.0

bigeify
bigeify 5.0

Mike Shields
Mike Shields 5.0

Jannatul Tiea
Jannatul Tiea 5.0

intelligent, polite, together and gets the job done as well as gives you free advice on other things you can do to help the plumbing long-term. I really liked him and would absolutely call him again.

Julie R
Julie R 5.0

Adam arrived on time, worked diligently for over 2 hours getting my ancient furnace in top shape for winter. He also showed me various shut offs to use in the event of an emergency. Also checked and educated me on thermostat.

huo Xiaoyu
huo Xiaoyu 5.0

Mitch Condylis
Mitch Condylis 3.0

Good work. Expensive. They talked me into purchasing membership. I called for an oil furnace cleaning. $299!! as a member $399 non-member. Buh Bye.

M Reischer
M Reischer 5.0

Frank Viola
Frank Viola 5.0

Dennis was excellent! He even mentioned future recommendations based off our conversations about other equipment in my home.

Doreen Butler
Doreen Butler 5.0

Christopher Kennedy
Christopher Kennedy 5.0

Heritage provided convenient and comprehensive furnace service and the technician was extremely thorough and informative. I would highly recommend their services.

Amy Polcari
Amy Polcari 5.0

I have used Heritage for several services. Everyone I have spoken to has been friendly & knowledgeable. The techs & sales folks that I have worked with are super nice (especially Bob for my water heater!). They have all made me feel confident in my ...choice to do business with them. I really like that they are a one stop shop for most of your home needs.Read More...

Dennis Gray
Dennis Gray 5.0

Rod Chronister
Rod Chronister 5.0

Bob did an excellent job from diagnosis to satisfying resolution and cleanup.

Jack Gardner
Jack Gardner 5.0

Tony Hubbard
Tony Hubbard 5.0

Our service technician, Adam, did a great job with the installation of a transfer switch. He was also very good in communicating the steps in using the transfer switch. We highly recommend using Heritage for any electric services you need.

David Skerry
David Skerry 5.0

I really like their service. Very prompt and professional. I highly recommend them and will be using Heritage again.

J Lanter
J Lanter 5.0

Clarence Chan
Clarence Chan 5.0

Adam's dedicated and very easy to work with. He spotted the issue in a few minutes and went on to fix it. He also collaborated with our plumber seamlessly. Job well done!

Brian Stevens
Brian Stevens 5.0

Rob and Matt were very knowledgable, professional, and helpful. I was looking to have a gas range converted to NG and installed, but it turned out that the configuration of my cabinets did not meet the install requirements for the range I had. They were ...very good at sorting through the details of the install requirements, and helpful in suggesting how it could be brought in line with the code requirements. They also performed maintenance on my water heater while they were here, as Heritage was running a special. Overall, a pleasant experience.Read More...

Amanda Luna
Amanda Luna 5.0

Matt S. Did a great job. Very clean service. He also answered every question that I had. I will this company again. I would request Matt too. I recommend Heritage plumbing, heating, cooling, and electrical.

Shane Williams
Shane Williams 5.0

Bob Marcinkowski
Bob Marcinkowski 5.0

Knowledgeable courteous and professional, everything you expect from first rate technicians.

Kevin Lemire
Kevin Lemire 5.0

John from Heritage was very professional, friendly, and on-time. Did not expect someone to come out same day, let alone in under 2 hours. Relatively easy fix and job completed in under 30 mins. Great job and happy with experience. This example is one ...of the many reasons we only use Heritage for our services.Read More...

Heather Salvucci
Heather Salvucci 5.0

donna weadick
donna weadick 5.0

Carole Sullivan
Carole Sullivan 5.0

Karen Roy
Karen Roy 5.0

Dennis was so helpful - he found a local carrier for the faucet I needed. He asked if there were any other issues he could help me with. I had a spray nozzle that wouldn't spring back on my kitchen sink. He fixed at no extra cost.

Carol Robinson
Carol Robinson 5.0

Everett Plante IV
Everett Plante IV 5.0

William Foster
William Foster 3.0

They were on time and completed quickly, but were expensive.

Martha mitchell
Martha mitchell 5.0

Mariam Jasmin
Mariam Jasmin 5.0

They offer honest explanations and fair pricing. It is comforting to be able to trust workers such as , when something goes amiss in your home or business. I find them to be kind and courteous in all their dealings as well as clean and thorough in their ...work performance.Read More...

Jan Warde
Jan Warde 5.0

Audrey Dean
Audrey Dean 5.0

Careyanne Davis
Careyanne Davis 5.0

Rochelle Belanger
Rochelle Belanger 5.0

This is the second time I've used them for plumbing problems. They were patient with me, solved my problem, explained and answered every question I had. They also check on my water pressure as an extra messure. I'm a happy client.

Deon Benard
Deon Benard 5.0

Excellent service. I'm trying to call again but this post won't let me sell even real

Amir Veletanlic
Amir Veletanlic 4.0

Heritage is doing great job repairing and in customer service. I have. used their service for past 10 years They prices are gone way up in recent years. For that reason I will not be using them in the future.

Randy Laverdiere
Randy Laverdiere 5.0

Patricia O'Keefe
Patricia O'Keefe 5.0

Scott Miller
Scott Miller 5.0

Patrick was fantastic. Very pleased with the overall work and will definitely use this company in the future.

Cheryl Molleur
Cheryl Molleur 5.0

Bob was punctual, courteous, knowledgeable, organized, skilled, and an excellent communicator. He replaced a broken pipe, installed a pressure regulator, and installed a hot water heater. He kept me informed and explained well what I needed to know. I ...would highly recommend him to anyone looking for a plumber.Read More...

susan snyder
susan snyder 5.0

John called and arrived ahead of time, wearing proper PPE, LOOKED AT MY PROBLEMS, AND PROBLEM SOLVED THAT THE CAUSE MIGHT BE HIGH PRESSURE ON THE LINE. IT WAS. PRESSURE VALVE REPAIRED, SHOWER CARTRIDGE REPLACED. Toilet flush assembly fixed. All this done ...in a timely manner. Very pleased with the work, the problem-solving, and the good humor. I will work with them again.Read More...

Adam Howell
Adam Howell 5.0

wendy o'sullivan
wendy o'sullivan 5.0

Kendra Patick
Kendra Patick 5.0

The two technicians that came to my home, Roger & Jason, went above and beyond expectations.

Herman Bawa
Herman Bawa 5.0

David LaBranche
David LaBranche 5.0

Cube Tech
Cube Tech 5.0

Absolutely recommend! Very detail in explanations, tech was personal, professional. I will be switching all my service to them. Thanks Matt

Kathleen McDermott
Kathleen McDermott 1.0

I wish I had read the other reviews before scheduling service through Heritage. I have no qualms with the service that was performed - service tech was on time and completed the hired job of unclogging the kitchen sink. But the cost was obscene, $632 ...to snake a drain and replace a trap. I am a first time Heritage customer and will never use their services again. There is no justification for such extreme rates.Read More...

John Good
John Good 5.0

Terrific job from initial call until finish, Thank You Heritage technicians

beth mcgaffigan
beth mcgaffigan 5.0

installation of 2 toliets and 2 faucet. My installer was outstanding. His communication was excellent. 100% I would use Heritage Plumbing again!

Daniel Payson
Daniel Payson 5.0

Adventure Videos Videos
Adventure Videos Videos 1.0

I really don’t want to put one star at all like negative five stars

nancy aldrich
nancy aldrich 5.0

Kathryn Dow
Kathryn Dow 5.0

Very professional and very happy with this service. They found and fixed what others had done wrong years ago. Highly recommend 👍

Mark May
Mark May 1.0

Stopped using Heritage. They try to upsell you on every job. I switched to southern NH plumbing and heating.

Deborah Lane
Deborah Lane 5.0

Matt Scott was amazing. Kind, patient with my elderly mother with all questions . He was a delight to have in our home and his knowledge for what we needed done made him very efficient!

Brenda Bello
Brenda Bello 5.0

Patti-Ann Dwyer
Patti-Ann Dwyer 1.0

First of all, we were not informed at the time of scheduling an appointment for an estimate, that there was an $89 fee just to come out. The employee came out, went over options and suggestions for our bathroom project and gave us estimates. He suggested ...a contractor to do work that Heritage does not do and was going to speak to him and send us the contact info. All seemed to be moving in the right direction and we were excited to get the ball rolling. Unfortunately for us, the employee did not send information until 5 days later and this was only after my husband texted him first. He again promised to follow up. After several more days with no word, I contacted Heritage to find out what was going on. The representative said he would pass on this situation to the plumbing manager. We never heard from that manager but got a text from the employee 6 days later saying he was on a big job elsewhere and we could contact the contractor at this point. All of this started 09/19. We have been forced to start over with another plumber due to the lack of responsiveness from Heritage. Very disappointed and frustrated. Would not recommend and would like our $ back as they did not fulfill their contract.Read More...

mindy schroeder
mindy schroeder 5.0

Larry Habel
Larry Habel 5.0

very fast. they were courteous and professional.

Edward Ostolski
Edward Ostolski 5.0

Matt Sherman
Matt Sherman 5.0

Alicia C.
Alicia C. 5.0

Charlotte Ouellette
Charlotte Ouellette 5.0

The technician,Adam was very thorough and helpful. Explained what was causing our concern. I will always recommend Heritage.

Linda Maurer
Linda Maurer 5.0

John, from Heritage, did an exceptional job on replacing our entire electrical panel, outlets and some lights. We also, recently had some major furnace and plumbing issues completed by Heritage. I highly recommend Heritage when needing any electrical, ...plumbing or heating repairs. They were all professional, quick, and thorough in completing each job in a timely manner. - Linda & BobRead More...

Burt Bradley
Burt Bradley 5.0

James Sylvain
James Sylvain 5.0

AsstVillageIdiot
AsstVillageIdiot 5.0

Susanna Locke
Susanna Locke 5.0

Christopherjon Giarrusso
Christopherjon Giarrusso 5.0

Ryan Nolette
Ryan Nolette 5.0

Janet Costa Deedy
Janet Costa Deedy 5.0

Heritage plumbing never leaves the job, until it's completed...no matter what the challenge...

Pamela Lemire
Pamela Lemire 5.0

We were very happy with the service we received from the technician - he was very thorough and professional!

Jessica Erb
Jessica Erb 5.0

Everyone understands the anxiety and stress you feel when your furnace (or any major appliance) stops working, and you have to call a professional. I've used several companies in the past, and they do a good job but never make a big impression. I ...started to use Heritage three years ago, and the company slogan couldn't be more accurate because I'm always saying to my husband, "just call Heritage." Yesterday was no different, our furnace made a hissing sound, and I shut off the heat and immediately called Heritage, who sent the kindest and professional person, Bernie. Bernie took his time to listen to my concerns, explained important information, and went above and beyond to fix our heater. He stayed late to make sure the job was complete and done correctly. Seriously, I cannot say enough wonderful words about Heritage and Bernie. They make a stressful and anxious experience into a reassuring one. I will only use Heritage for my heating and plumbing needs, and hope to see Bernie each time.Read More...

L K
L K 5.0

Tim Lemire with Heritage was fantastic! He took his time to explain the issues with my system and didn't make me feel inferior for asking questions. It was a great experience working with Tim at Heritage, I would absolutely recommend. 10/10

Patty Verge
Patty Verge 5.0

Derek was great... fast and efficient...

Robert Harvey
Robert Harvey 5.0

Excellent service. I had them complete four projects. The cost was very reasonable.

Susan Buck
Susan Buck 5.0

My outdoor water faucet had been difficult to shut off and leaking Over most of the summer. Heritage responded to my request for service the same day and and the faucet repair was done in about 1.5 hours. John was professional and diagnosed the problem ...quickly.Read More...

Nathan Conners
Nathan Conners 5.0

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