Our Lifetime Warranty & Guarantees

Our Guarantees

When you call Heritage, you not only get our warranty benefits but also the peace of mind that you called the most reputable company in New Hampshire and Massachusetts.  Our family has been proudly and professionally serving our communities for over 32 years.  If you’re not completely happy with our services, tell us.  We’ll do what it takes to make things right.

Cleanliness

Our promise to you is other than the quality solutions we provide, there won’t be a trace that we were ever in your home!  Our expert technicians will arrive in clean uniforms, organized trucks, and shoe covers to ensure your home stays tidy.  We’ll leave making sure the work area is as clean as we found it.

Customer First Lifetime Warranty & Guarantees at Heritage

Courtesy

We conduct personality assessments, drug testing, and criminal background screening to ensure our employees provide you a pleasant and trustworthy experience.  We guarantee your technician will be competent, safe, respectful, and friendly.

Upfront Pricing

We’ll perform a complete assessment of your issue and provide you a firm quote – and we stick to it even if the job takes longer or requires additional parts.  You’ll never pay more than what was quoted – giving you the peace of mind to make an informed decision before any work is started.

On-Time Arrival

You will receive both a three-hour appointment window to expect your technician and a thirty-minute call ahead to notify you of their coming arrival. If your technician does not arrive on time or provide this call ahead, we will credit you $50 towards your service.

Problem Solved

Our solutions are always intended to be long-term solutions. If the work we do does not live up to the expectations promised, we will do everything we can to fix the issue at no cost to you.  Just Call Heritage – Problem Solved.

Heritage Techinician in front on truck
Adam Cotton
Adam Cotton 5.0
Mary_Ann Krebs
Mary_Ann Krebs 5.0

Andy is professional, courteous and friendly. He explained everything in detail and was efficient. I am very happy with the service he provided.

Eric White
Eric White 4.0
Cheryl Marland
Cheryl Marland 5.0
SHERYL ALBERT
SHERYL ALBERT 5.0

on time ,great communications, clean, took pride in a job well done. ease of getting appointments. installed new ball valve shut offs and outdoor faucets.

Patty Waible
Patty Waible 5.0

Jason was very nice. He fixed my shower faucet and I had him come back to repair my sinks and install a water heater.

Genny Reyes
Genny Reyes 5.0

It has been one year since I purchased and had Heritage install my new HVAC system and very pleased with it's overall performance. Today, 5/6/21, I had my due routine maintenance on the both systems. Good to do this to keep within the compliance rules ...towards the warranty. Bryan Holland was the HVAC Technician who worked on the system for 3 hours to ensure all was in good shape. I was extremely impressed and pleased with Mr. Holland's overall knowledge of the HVAC. I was also very appreciative of the time he took to explain the system to me and went over the routine maintenance I could do to ensure longevity of the unit. I want to make sure and acknowledge the fact that Bryan is an outstanding young man and deserves to be recognized for his talents and extra efforts he does for his customers. I can only hope in years to come that I'm fortunate enough to have Bryan service at my residence again. Thank you so much from a VERY PLEASED & GRATEFUL CUSTOMER!!!Read More...

Michael Doucette
Michael Doucette 5.0

Matt from Heritage came out and repaired a leaking faucet.. The way it was situated I'm amazed that he even got to it and I did not have to replace it. INCREDIBLE JOB MATT.. very reasonable pricing all up front.... Came at the scheduled time actually ...came a little bit early for me thank you for that also..Read More...

josh bouchard
josh bouchard 5.0

The technician who came out to my home was very friendly and provided an in-depth explanation of work that would need to be done. At no point did I feel pressured into doing any work on the spot and was provided with a detailed quote. I have used ...Heritage in the past and they do quality work.Read More...

Ronald Raynes
Ronald Raynes 5.0

Our service provider (Steve) was on time, knowledgeable, and answered all of our questions. He performed our service and a needed repair in a professional manner. Payment was quick and easy.

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