Our Lifetime Warranty & Guarantees

Our Guarantees

When you call Heritage, you not only get our warranty benefits but also the peace of mind that you called the most reputable company in New Hampshire and Massachusetts.  Our family has been proudly and professionally serving our communities for over 32 years.  If you’re not completely happy with our services, tell us.  We’ll do what it takes to make things right.

Cleanliness

Our promise to you is other than the quality solutions we provide, there won’t be a trace that we were ever in your home!  Our expert technicians will arrive in clean uniforms, organized trucks, and shoe covers to ensure your home stays tidy.  We’ll leave making sure the work area is as clean as we found it.

Customer First Lifetime Warranty & Guarantees at Heritage

Courtesy

We conduct personality assessments, drug testing, and criminal background screening to ensure our employees provide you a pleasant and trustworthy experience.  We guarantee your technician will be competent, safe, respectful, and friendly.

Upfront Pricing

We’ll perform a complete assessment of your issue and provide you a firm quote – and we stick to it even if the job takes longer or requires additional parts.  You’ll never pay more than what was quoted – giving you the peace of mind to make an informed decision before any work is started.

On-Time Arrival

You will receive both a three-hour appointment window to expect your technician and a thirty-minute call ahead to notify you of their coming arrival. If your technician does not arrive on time or provide this call ahead, we will credit you $50 towards your service.

Problem Solved

Our solutions are always intended to be long-term solutions. If the work we do does not live up to the expectations promised, we will do everything we can to fix the issue at no cost to you.  Just Call Heritage – Problem Solved.

Heritage Techinician in front on truck
Peter Surmanis
Peter Surmanis 5.0

We used Heritage as we often do for HVAC services. Had a slight gas smell, so the techs checked for a leak. None was found, what we smelled was slight unburned fuel from our water heater (normal operation). s. The technician explained the Rinnai vent is ...pretty close to the porch, code compliant, but out on the porch and the Tankless system fires you’re going to smell some gas exhaust. We also had a water sediment filter and charcoal filter installed for our water supply. The service performed was quality work, everything was explained, and many options offered before we settled on what we chose. I would highly recommend Heritage to anyone needing their services.Read More...

Alfred Nadeau
Alfred Nadeau 5.0

Quick response to an emergency sewage back up. John was professional, courteous, explained expected costs and timing and did a great job. Thank you,

Marylou Medeiros
Marylou Medeiros 5.0
Angela Heenan
Angela Heenan 5.0
Scarlett Ouellette
Scarlett Ouellette 3.0

Probably paid too much money but was very happy with service. Professional and reliable

Carla Cannizzaro
Carla Cannizzaro 5.0

My technician was here on time, very professional and pleasant to work with. He followed all social distancing guidelines and worked quickly. I was just requesting an estimate on repair/replacement of my water heater, but I trust that his feedback was on ...point. I've used Heritage in the past and have been very pleased with their service.Read More...

Tony CARBOTON
Tony CARBOTON 5.0
Ernesto Beato
Ernesto Beato 5.0
Maria Coady
Maria Coady 5.0

Chris was great. Replaced all smoke detectors in home. Professional, clean, accurate and knowledgeable.

Bryan Jean
Bryan Jean 5.0

Had a great experience with Patrick upon our free estimation, so much so that when we decided to go with heritage plumbing and heating for our replacement generator we asked if he could please return to do the project. So he then returned with Eric, the ...technician and his apprentice, Dave, for the propane portion for the project. Everyone was knowledgeable and professional with walking us though the process while also maintaining COVID protocols and procedures. As for the receptionist she was also amazing in connecting us with the right people despite working remotely during a pandemic. The only thing was they needed to be reminded on was coming back to finish up one minor thing... but once contacted about it, a few weeks later, they were here the next day to take care of what had to be done. Overall, great experience and I would highly recommend them to anyone in need of the services they provide; whether it be neighbors, friends, family, or coworkers.Read More...

Font Resize
Contrast