Heritage Training Academy
Our State of the Art Training Facility Symbolizes Our Commitment
If you could have your home heating system worked on by a technician who receives 150 hours of specialized, hands-on training each year at a fully equipped training center or a technician who lacks this level of advanced training (perhaps even one who is learning on the job, inside your home!), which would you choose? Exactly.
That’s why the leadership team at Heritage Plumbing Heating Cooling Electric built a 1,800-square-foot, in-house training center here at our headquarters in Auburn, New Hampshire.
Our team of licensed plumbers and electricians, HVAC heating and cooling specialists covers most of southern New Hampshire and Massachusetts — and we believe it is essential to provide each technician with the highest level of training before they arrive at your front door.
Our Heritage Training Center is filled with:
- Functioning furnaces and boilers
- Heat exchangers
- Ductless heating systems
- Classroom space for video training and online testing
- AC condensers and air handlers
…and much more!
There’s even a simulation room where instructors recreate hot summer conditions for air conditioner training—even in winter.
Yes, it’s a major investment to build the facility, equip it, pay trainers, and pull technicians off the road for weeks each year. But it’s all part of our commitment to sending only the best-trained professionals to your home.
Training also evolves with industry technology. As systems shift from analog to digital, technicians must master new repairs, upgrades, and backward compatibility to retrofit modern components into older equipment.
Heritage sets itself apart with advanced training, including a state-of-the-art facility few competitors can match.
Beyond technical skills, we emphasize exceptional customer service. Our five-star technicians are:
- Clean, courteous, and professional in your home
- Friendly and clear in explaining issues
- Thoroughly screened with background checks and drug testing
- Careful, using drop cloths and protective booties
- Experienced, dependable, and committed to excellence
Founded by the Chartier brothers in 1986, Heritage is a family-run company built on a simple philosophy: deliver top-quality service, happy customers, and great value.
Our commitment to excellence has fueled growth in New Hampshire and Massachusetts, driving us to recruit top talent.
New hires don’t start service calls immediately. Even experienced technicians undergo ride-along training with senior team members to ensure their skills and customer service meet our high standards.
We provide thorough training for our customer service representatives, ensuring they’re ready to assist homeowners with any issue—like a flooded water heater.
At Heritage, we’re always prepared to fix plumbing, heating, cooling, or electrical problems and offer expert advice on improving your home’s comfort.
Our industry-leading training helps us maintain an A+ BBB rating and reflects our commitment to you. Curious about our training center? Contact us for a tour—visitors are always welcome!
Schedule a comprehensive service near you!
Whether you need routine maintenance, repair, or new installation – we have you covered.
