Heritage Training Academy

There’s even a simulation room where instructors can create the effect of a working on an air conditioner on a hot summer day … in the middle of winter.

Yes, it represents a major investment to plan, build and outfit the facility with a comprehensive array of essential equipment, pay the trainers and absorb the cost of having each of our technicians off the road for what adds up to several weeks each year. But it’s all an integral part of our commitment to sending only the best-trained, most highly skilled technicians to your home.

Training also must keep pace with the industry’s ever-changing technology. For example, not that long ago most equipment was analog, but computerization has fueled dramatic change. In addition to understanding how this affects components and systems, technicians must also learn how to make repairs and upgrades that are “backward compatible” — understanding that is often necessary to retrofit new components to older equipment.

A family-run company founded by the Chartier brothers in 1986, Heritage follows a fairly simple philosophy: Focus on being the very best service provider with the happiest customers, while providing the best value for your money.

Our top-quality workmanship and customer-first approach have led to continued growth and career opportunities in New Hampshire and Massachusetts, so we are always focused on finding the best new hires for key roles.

However, new employees do not begin making service calls as soon as they join the company. Even experienced technicians start with ride-along training, working side by side with senior Heritage technicians to make sure their technical prowess, work habits, and customer service skills measure up to our high standards.