Heat Pump Services in Massachusetts

Isles came promptly on an emergency night call and did a very professional job and was very personable and knowledgeable.

When my AC quit suddenly, Heritage came in a timely fashion and did an excellent job. The four gentlemen who helped me were professional and knowledgeable. Joe diagnosed the problem and was very thorough in explaining the cost of repair versus replacement. Bobby, Harrison and the electrician Liam did the replacement and were wonderful to work with. They explained the process carefully, answered all my questions and completed the job efficiently and quickly. I would certainly call the company again for any HVAC, plumbing or electrical needs. Thanks Heritage!

I had an emergency with my septic and had no running water. Their technician Derek, arrived early and explained every step of his process and what everything cost, before performing the work.

First time using Heritage, as two other plumbers I’ve used in the past gave me long lead times. Heritage answered my call personally, and scheduled me same day-amazing considering it was a Saturday! I had a leaking outdoor spigot, and given the drought, waiting a week to fix it was out of the question. The technician sent out, James Shallow, could not have been more professional, knowledgeable and personable. He showed up on time, did the job seamlessly and without issue. He spent time educating us as to how to avoid this problem in the future, and it was a genuinely pleasant experience. I will most definitely use & recommend Heritage again (request Jimmy).

Alex came to fix a water main leak at my home which was pre-manufactured in the late eighties. He found and fixed the leak quickly. After the job was complete I spoke with him about the cause because this is the third time in a year with a leak. He spent the time with me explaining the material used for piping in my place and checked the water pressure. The pressure was on the high end and we both concluded between pressure spikes and old plastic pipes. I asked for an estimate to replace all the pipes. He was able to give me an estimate on the spot and found financing with very reasonable terms. Two days later Heritage Home Services was here with two trucks and completely changed out the piping in a day. In short. This place answers the phone. Gets technician on the job quickly. Great knowledge. Cleaned thoroughly before leaving.

Derek Schmidt did a great job servicing my Bradford White water heater! Very knowledgeable and took the time to explain everything to me and all my options moving forward. He was respectful of my home and family, would welcome him back anytime.

The team came after hours and quickly deduced the issue and got the AC back on line! Very nice people and did thorough work!

We called several plumbers and I got “we are too busy” and “it’s too small of a job”. Not with heritage though! They were able to get us on the schedule in a timely manner and helped us with our plumbing issue. Thank you Zach! Zach was quick and professional! Will definitely use again!

I’ve dealt with Heritage for many years because of their dependability. They are not the cheapest, for sure, but if you need a plumbing or HVAC system installed or serviced/repaired, there’s none better. I needed repairs to be done on slim duct covers that were damaged after having siding installed on my home. I called Heritage because they were the company that installed the original mini-split system in my house several years earlier. John Lindonen and another technician (unfortunately, I don’t remember his name) showed up as committed and did the repair work. They were very thorough, explaining every issue to me and answered all of my questions. They were polite, and extremely knowledgeable. I wouldn’t hesitate to recommend these guys to my family or friends.

The AI interactive was ok but screwed up my ph# so never got a call. However, Camile arrived and spent time discussing my points and activities performed, helped me tremendously and ultimately didn’t need service. He was professional, informative, and transparent so Heritage, please acknowledge his great service!