Massachusetts’ Trusted Experts for Water Heater Service

FAQs

• Why Do You Need Water Heater Service?

  There are several reasons why you want Heritage to inspect and tackle any issues you’re having with your water heater:

  • Save yourself money: By investing in water heater maintenance, you’re saving yourself money by tackling repairs before they lead to you needing to replace the unit. By taking care of your unit year-round instead of just when problems occur, you’re going to save time, money, and frustration.
  • Minimize risk: Sediment, corrosion, debris, and other issues with your water heater can cause your water to get contaminated over time. This means that as you’re washing your hands, clothes, dishes, or more, what’s in your water heater is also making contact with you and things in your home.
  • Increase efficiency: A properly maintained and running water heater is more efficient than one experiencing issues. This saves you money, most of all because you’ll use less water waiting for it to get hot, along with saving on the energy costs associated with it getting warm.
  • Avoid costly replacement: All of the above can eventually wear down your water heater, making it harder to do its job and leading you to spend money you weren’t planning to spend on replacing your unit before it’s necessary.

  When you schedule a water heater service call with Heritage, our team will come to your home and inspect your unit. They’ll look for signs of sediment build-up, corrosion, leaks, and more.

  If they discover issues beyond why you called, they’ll go over what they see, how they plan to repair it, and recommendations for what to do next if a replacement is needed. They’ll answer questions, provide a transparent cost estimate, and make sure you feel comfortable with the action plan to get your hot water flowing again.

• Common Reasons You Need Water Heater Service

  Some of the most common reasons you might need to call Heritage for water heater service include:

  • Water running down the sides or pooling under your water heater. This indicates a leak somewhere in the heater. If you don’t address it, you could end up with a flood on your hands!
  • Hot water that doesn’t get as hot as you think it should. Check the temperature setting on the heater first, because it can get bumped sometimes. If it is where you usually have it, call us to figure out why your hot water isn’t hot enough.
  • Hot water that disappears sooner than it should. You shouldn’t lose hot water over time. If you can’t do all of the things you need to do with hot water at home because you keep running out, it’s time to find out what has gone wrong with your water heater.
  • Unusual sounds coming from your water heater or that you only hear when it’s running. This can indicate sediment buildup in your water heater. We’ll find it and remove it if we can.

  If your water heater is leaking, this is an emergency. Call to schedule service with us immediately, as the leak could end up causing more damage to your home’s floors, walls, and more.

• What water heater services does Heritage provide in Massachusetts?

  Heritage offers comprehensive water heater services including repair, maintenance, installation, and replacement for both tank and tankless models. Whether your unit needs a minor fix or a full replacement, our licensed technicians are here to help.

• How often should I have my water heater serviced?

  We recommend annual water heater maintenance, which includes flushing the tank to remove sediment, inspecting the anode rod, and checking the pressure relief valve. Regular service extends the life of your water heater and helps maintain efficiency.

• Why is my water heater not producing enough hot water?

  Common causes include a faulty thermostat, a broken heating element, sediment buildup in the tank, or a unit that is undersized for your household’s demand. Heritage can diagnose the problem and recommend a repair or upgrade to restore your hot water supply.

• Can Heritage repair both gas and electric water heaters?

  Yes, Heritage technicians are trained to repair both gas and electric water heaters of all major brands. We carry common replacement parts and can often complete repairs in a single visit to minimize your downtime.

• Is it better to repair or replace my water heater?

  If your water heater is under 8 years old and the repair cost is reasonable, repair is usually the better option. For older units or those needing frequent repairs, replacement is often more cost-effective in the long run. Heritage will give you an honest recommendation based on your system’s condition.